What requirements do I need in order to be refunded?

To be eligible for a refund, certain requirements must be met in accordance with our refund policy. Primarily, there needs to be a valid reason for the refund request, such as receiving a defective or damaged product, or encountering a printing error. Additionally, the refund request must fall within the specified time frame stipulated by our return policy. This ensures that customers have ample opportunity to report any issues with their purchase and seek resolution through a refund. If you're uncertain whether your particular issue qualifies for a refund or if it meets the necessary criteria, we encourage you to reach out to us by submitting a support ticket. Our dedicated support team will gladly provide you with further clarification and assistance, ensuring that your concerns are addressed promptly and to your satisfaction.

Your satisfaction is our utmost priority, and we're committed to providing you with a positive shopping experience. We strive to uphold the highest standards of quality and customer service, and we're here to help resolve any issues you may encounter with your purchase. By adhering to our refund policy requirements and reaching out to our support team for assistance, we aim to ensure that you receive the appropriate resolution for your concerns, ultimately ensuring your complete satisfaction with your shopping experience at our store.

We value your insights! Whether you've got commendations or suggestions, we're eager to hear from you. Drop us a line at feedback@survey.traxon.media or take a moment to share your thoughts at feedback.traxon.media. Your input fuels our commitment to constant improvement.

Ready to make a difference at Traxon Media Ltd? Explore job openings and more at join-the-team.traxon.media. Your journey begins here!

Found the information helpful? Awesome! Share your thoughts with us. If not, don't worry – submit a ticket at support.traxon.media/portal, and our team will assist you promptly. 

©TraxonMedia LTD & Partners

Registered Company Number:14838065 | Vat ID:GB445419487

4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB

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