What information do I need for the refund to proceed?

To initiate the refund process, you'll need to provide certain information to our support team. This typically includes details about your order, such as the order number, the specific item(s) you're requesting a refund for, and a clear explanation of the reason for the refund. Providing accurate and detailed information helps our team quickly assess your request and determine the appropriate course of action. Additionally, you may be asked to provide evidence or documentation to support your refund claim, such as photos of any damage or defects in the product. This helps ensure that your refund request is processed smoothly and efficiently.

Once you've provided all the necessary information, our dedicated support team will guide you through the refund process and provide any additional assistance or clarification you may need. You can reach out to us via chat or by submitting a support ticket, and our team will be readily available to assist you every step of the way. We're committed to resolving your concerns and ensuring your satisfaction, so don't hesitate to contact us if you have any questions or if you require further assistance with your refund request.

We value your insights! Whether you've got commendations or suggestions, we're eager to hear from you. Drop us a line at feedback@survey.traxon.media or take a moment to share your thoughts at feedback.traxon.media. Your input fuels our commitment to constant improvement.

Ready to make a difference at Traxon Media Ltd? Explore job openings and more at join-the-team.traxon.media. Your journey begins here!

Found the information helpful? Awesome! Share your thoughts with us. If not, don't worry – submit a ticket at support.traxon.media/portal, and our team will assist you promptly. 

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4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB

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