How do I file for a return?

To file for a return, you can start by logging in to the return page on our website. Once logged in, you'll be presented with a list of products that you have purchased and are eligible for return. Simply click on the product that you want to return, and you'll be guided through the return process step by step. The instructions will typically include providing details such as the quantity of items being returned, the reason for the return, selecting a return solution, and choosing a return method. This streamlined process is designed to make it as simple and efficient as possible for customers to initiate returns for their purchases.

By following these instructions on the return page, you can easily file for a return without any hassle. We aim to provide a user-friendly experience for our customers, ensuring that the return process is straightforward and convenient. If you encounter any difficulties or have questions during the return process, our customer support team is available to assist you every step of the way. Your satisfaction is our priority, and we're committed to resolving any issues promptly to ensure a positive shopping experience.

We value your insights! Whether you've got commendations or suggestions, we're eager to hear from you. Drop us a line at feedback@survey.traxon.media or take a moment to share your thoughts at feedback.traxon.media. Your input fuels our commitment to constant improvement.

Ready to make a difference at Traxon Media Ltd? Explore job openings and more at join-the-team.traxon.media. Your journey begins here!

Found the information helpful? Awesome! Share your thoughts with us. If not, don't worry – submit a ticket at support.traxon.media/portal, and our team will assist you promptly. 

©TraxonMedia LTD & Partners

Registered Company Number:14838065 | Vat ID:GB445419487

4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB

• Related Articles

• How do I access the return process?

  To access the return process on our website, you can follow a few simple steps to initiate your return request. First, navigate to the return page, which can typically be found in the footer section of our website or directly at the top of our menu. ...

• Does Traxon.shop offer refunds?

  At TraxonMedia LTD, we understand that sometimes a product may not meet your expectations or arrive in perfect condition. That's why we offer a refund policy to ensure your satisfaction with your purchase. If you receive a damaged product or ...

• How long will a refund take to process?

  The time it takes for a refund to process can vary depending on several factors, including the payment method used and the processing times of financial institutions. Typically, refunds are processed within a few business days after the request has ...

• Will I be able to track my refund?

  While you won't be able to track the refund itself in the same way you would track a package, we understand the importance of transparency and keeping you informed throughout the refund process. If you have any concerns or questions about the status ...

• Does TraxonMedia offer gift cards?

  TraxonMedia does offer gift cards to provide a convenient gifting option for our customers. However, currently, the process for obtaining gift cards involves contacting our support team directly. You can reach out to our support team via phone or ...